Refund policy

Preorders
Payment for your Happy Grain Classic preorder is collected when you place your order. Classic preorders are expected to ship on or before October 7, 2026.

Changed your mind? You may cancel your preorder for a full refund anytime before we begin fulfilling it. Your refund will include the product price and any shipping charge you paid and will be returned to your original payment method. To cancel or change your order, simply reply to your order confirmation email.

If we are unable to ship your flour by October 7, 2026, we’ll email you with the updated shipping date and give you the choice to keep your preorder or cancel it for a full refund.

If your preorder started an Autoship subscription, canceling it before the first shipment will also cancel the related Autoship so you won’t be charged again. If you would prefer to keep your Autoship active, just let us know.

Once an order has entered fulfillment or shipped, it can no longer be canceled. Our regular refund policy will apply.

 

Satisfaction guarantee
We have a 30-day satisfaction guarantee, which means you have 30 days after receiving your flour to submit a problem. 

Unfortunately, flour is not returnable because it's a perishable product. But, we're want you to love your flour as much as we do!

Contact us at bake@happygrain.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.